statistiXL won't load

I have recently purchased the software and it won't load. However, after the error message, it shows up on the toolbar but the only option is the Analysis of Variance Test (which also doesn't work). I have uninstalled it, downloaded and installed a fresh copy, but I am having the same problem. I am using Excel 2003, and I had no problems with the free trial version. Any suggestions?

thanks,
Jennifer

Comments

  • Hi Jennifer

    Did you enter the purchased key into the trial version to unlock it or did you uninstall the trial and install the purchased one? There is no difference between the two so you could simply enter the key. From the sounds of things though it suspect that you uninstalled the trial and that for some reason it hasn't been removed cleanly before the new version went on top. If you send an email to support@statistixl.com I will try and sort this out for you.

    Cheers

    Alan
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